PAW by Blackmores Mediderm Gentle Medicated Shampoo 200ml

Product details

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-3 business days

• Regional: 1-5 business days

Change of Mind Returns Policy

If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:

• Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.

• Is in its original condition, including with original packaging and seals intact.

• Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).

• Has not been used and, if a perishable product, is not expired or within 2 days of expiry.

In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.

Return shipping is at the customer's expense for Change of Mind returns.

This policy is in addition to your rights under the Australian Consumer Law.

Products Exempt from Change of Mind Returns

We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):

• Rapid antigen tests

• Baby formula

• Prescription medicine

• Compounded ‘Pharmacy Only’ items

• Perfumes and colognes

• Refrigerated items

• Bulk or special orders

• Clearance items

• Underwear, intimacy, and sexual health products

If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.

How to Process a Return for Change of Mind

1. Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.

2. Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).

3. Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.

4. Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.